Refund policy

Return & Refund Policy – AXMORA

At AXMORA, we are committed to providing high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, you may request a return or refund under the following conditions:

Returns

  • Customers may request a return within 7 days of receiving the product.

  • Items must be unused, unworn, and in original packaging with all tags intact.

  • Products that are damaged due to misuse, washing, or wear are not eligible for return.

Non-Returnable Items

  • Sale items and discounted products are non-refundable.

  • Undergarments or hygiene-related products (if applicable) cannot be returned.

Refund Process

  • Once we receive and inspect your returned item, we will notify you of the approval status.

  • If approved, your refund will be processed within 5–7 business days.

  • Refunds will be issued via the original payment method or bank transfer (depending on availability).

Shipping Costs

  • Shipping charges are non-refundable.

  • Customers are responsible for return shipping costs unless the item received was defective or incorrect.

Damaged or Incorrect Items

  • If you receive a damaged or wrong product, please contact us within 48 hours of delivery with proof (images/videos).

  • We will arrange a replacement or full refund at no extra cost.

Contact Us
For any return or refund inquiries, please contact us at:
📧 Email: axmora.shop@gmail.com

By placing an order with AXMORA, you agree to this Return & Refund Policy.